Privacy Policy

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Alive Footwear ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website alivefootwear.in ("Site") and use our products and services. By accessing the Site, you agree to the collection, use, storage, and transfer of your information as described in this Privacy Policy. If you do not agree, please discontinue using the Site.

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1. What Personal Information Does Alive Footwear Collect?

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We may collect personal information from you when you register, place an order, or engage with our services. This information may include:

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Name

Address

Phone number

Email address

Payment details (processed securely via third-party payment gateways)

Browsing activity on our Site

Product preferences and purchase history

The information collected is used to enhance your experience with our products and services.

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2. How Does Alive Footwear Use Your Information?

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The information we collect is stored and processed in compliance with applicable Indian laws and regulations. We use it for the following purposes:

Processing orders and delivering products

Verifying purchases for replacements or warranty claims

Billing and account management

Responding to inquiries, complaints, and customer support requests

Conducting market research and product analysis

Sending promotional offers and updates (unless you opt out)

Complying with legal, regulatory, or governmental requirements

Ensuring security, fraud prevention, and network monitoring

We do not sell, rent, or share your personal information with third parties for marketing purposes.

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3. Children’s Privacy Protection

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Alive Footwear does not knowingly collect or solicit personal information from individuals under the age of 13. Parents/guardians should supervise children’s online activities. If we discover that we have inadvertently collected such information, we will delete it immediately.

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4. Sharing Information Outside India

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Alive Footwear does not share your personal information outside India.

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5. How Do We Protect Your Personal Information?

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We take reasonable security measures to protect your data from unauthorized access, modification, or disclosure. If you have any concerns about your privacy, you may contact us at info@alivefootwear.in.

To unsubscribe from promotional emails or messages, follow the instructions in the communication or contact our support team.

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6. Marketing Use

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Alive Footwear uses Google Analytics and other tracking tools to understand customer preferences and improve our services. You may opt out of targeted advertising through Google Ads Settings.

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7. What This Policy Does Not Cover

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This policy does not apply to:

Offline data collection methods (e.g., phone calls, paper forms)

Third-party websites linked from our Site

Business-related interactions (e.g., distributor, retailer, or employee data)

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8. Return & Exchange Policy

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Exclusive Sale: Orders placed during sale periods are not eligible for returns. However, exchanges are allowed for defective or incorrect items, subject to stock availability.

EMI Purchases: Products bought on EMI are non-returnable but may be exchanged once, based on size availability.

For more details, please refer to our Return & Exchange Policy page.

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9. Changes to This Policy

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We may update this Privacy Policy periodically. If significant changes occur, we will notify you through the Site or email. Continued use of the Site after changes are posted signifies your acceptance of the revised policy.

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For any privacy-related concerns, you may contact us at:

Alive Footwear
Khan Mart
134/A, Periyapalayam High Road,
Thirunindravur-602024, Tamil Nadu, India
Email: info@alivefootwear.in